ServiceNow Customer Service Management offers a modern, scalable platform with the capabilities to enhance efficiency to drive metrics at the center of service businesses.
From deflection to first contact resolution, to improved routing and optimizing contact channels, to knowledge repositories that support service informed by experience, the solution has the power to lift both employee and customer satisfaction and help companies retain business and realize new opportunities.
A commissioned study conducted by Forrester Consulting on behalf of ServiceNow, September 2022.