It's time to face facts if your company's hold message begins with something like, ""...we're expecting an unusually high volume of calls..."" In 2021, your customers were impatient. Hold times are something you need to take seriously if you want to close that deal or win over that loyal consumer.
Wait times cause inconvenience. Hold periods can be a frustrating aspect of contacting a business for clients, regardless of the nature of their inquiry or problem. Hold times can be an unpleasant requirement for agents, resulting in difficult-to-resolve consumer annoyances and tense first impressions.
Nevertheless, hold times aren't going away. Contact center demands will always fluctuate, which might be lessened by requesting that consumers wait.
Elevate your customer experience today to provide your customers with a superior connection.
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