Driven by new market opportunities, the emergence of hybrid work, and the quest for agility, most IT leadership is looking for change and is open to considering fresh perspectives. IT organizations should double down on creating a single source of truth from which to successfully drive their improvement strategies across customer experience, governance, cost, and growth.
In the following pages, we’ll explore the benefits of combining two historically disparate and detached areas of IT: service management (ITSM) and operations management (ITOM). The lack of collaboration between these teams only exacerbates the pains of IT leaders. By breaking down the old barriers between these two areas of IT, you can pivot away from barely acceptable norms and bring about significant improvements. You can also free up your teams to work on projects that will drive business building change for the organization.