The Future of Field Operations: A Look at the Service Providers and Telecom Sectors through 2025 provides unique data collected from more than 400 decision-makers working across field operations functions in the telecommunications and technical service provider industries. We invited them to share their insights on a wide variety of topics affecting service providers such as forming an effective mobile technology strategy, improving dispatching, increasing efficiency through remote monitoring and more. The report also examines mobile technology usage, technician pain points and future innovations that will shape the industry over the next five years.
- 76% of service providers now plan their field operation strategies around mobile devices instead of desktop computers.
- The number of companies who equip more than half of their field technicians with mobile devices is expected to rise by 16 percentage points over the next five years.