The widescale adoption of Software-as-a-Service (SaaS) apps by organisations in recent years has transformed the business landscape, and along with it, the scope of ITOps teams’ responsibilities. It used to be that organisations owned and controlled their business-critical infrastructure and applications, and when something went wrong, ITOps had the tools and visibility needed to identify root causes and troubleshoot quickly.
However, the move to SaaS apps has meant applications have shifted outside of the corporate perimeter, and as a result, outside of the visibility and reach of IT. With this, ITOps teams are presented with new challenges as troubleshooting performance or availability issues cannot be resolved using legacy monitoring approaches.
It’s clear that the gap in SaaS monitoring needs addressing, especially with the growing dependence on these applications for critical business operations. This is where ThousandEyes comes in…